Shares strategic tools for fostering dynamic, vital and effective relationships at the personal and professional level, drawing on the author's expertise as a mediator and Zen practitioner to outline a spiritual, compassionate approach to conflict resolution. Original.
Hamilton, a professional mediator and Zen practitioner and teacher, outlines a spiritual approach to conflict resolution. She argues that conflict is inevitable and discusses the importance of meditation, inner peace, intention, and attention and awareness, and explains how to deal with fear; understand three conflict styles (avoidance, accommodation, and competition); acknowledge multiple perspectives and speak up, listen, and see things through a third-person perspective; negotiate; use conflict as a creative opportunity; reframe thoughts; give and receive feedback; deal with hidden perspectives; working through conflicts over worldview; and have compassion. Annotation ©2014 Ringgold, Inc., Portland, OR (protoview.com)